STORE POLICY

Customer Care

Email Us

At Elephant moon we strive to give amazing customer care! So if you have any queries that are not covered in our FAQ's area no matter what the query is please feel free to email us: hello@elephantmoonuk.com and we will be happy to help!

Live Chat

Our live chat will always be located at the bottom of your screen. it's there so you can ask us quick questions about our products whilst you shop with us! Just think of it as having a Sales Advisor at hand while shopping in a store to help out with any additional product information! Elephant Moon are open 24/7 so you can still shop with us without a Sales Advisor at hand it's just a extra touch elephant moon have added to give customers a even more amazing shopping experience!

Live Chat Opening Times:

Monday - Saturday - 9am -3pm

Sundays and Bank Holidays- 10am - 2pm

PLEASE NOTE: Our live chat will not be available, Christmas Day, Boxing Day, New Years Day and Easter Sunday.

PS. Please DO NOT use our Sales Advisor live chat for any queries other than quick product information! All other queries should be sent to our email address.

Order Support

If you have placed an order with us and need support, please head to our Contact Us page to find all the ways you can get in-touch with us for help with your order!

Privacy and Safety

Our privacy and safety policy is quite simple as we always like to give our customers what it says on the tin! When shopping at Elephant Moon or signing up to anything Elephant Moon related, we only share your details with Elephant Moon! We will not share your details with other companies and we will not spam you with junk mail either! We will only use any information you give us to improve your shopping experience with us! Your payment details are always secure and are never shared with us when you shop on our website. By shopping with us, signing up or using our site you are agreeing to all the terms on our site.

If you would like to know more about our full terms and conditions please emails us at: hello@elephantmoonuk.com for more information.

Want To Buy Wholesale From Us?

If we've caught your eye as a brand and your a company that would like to stock our products as a concession or part of a subscription box please email us at: hello@elephantmoonuk.com!

Promo Codes, SALE & Promotions

If you are lucky enough to have one of our promotional codes which unlock a cheeky discount at the checkout, it will always be on full price items only unless stated otherwise when the code is advertised or issued!

Please be aware all promotions and discounts can be changed, cancelled or revoked at Elephant Moon's discretion.

Elephant Moon Jewellery Bags are only available with NON (light) range products purchased at full price or with a maximum of a 10% discount. Any items purchased with a larger discount than 10% will not include an Elephant Moon Jewellery Bag. Elephant Moon (Premium) items come with Elephant Moon Jewellery Bags regardless of the amount of discount granted, unless on SALE.

All SALE items will NOT be supplied with an Elephant Moon Jewellery Bag.

If any extra Elephant Moon Jewellery Bags are needed, they are available for purchase on our Gift Packing Page.

Payment Methods

Payment Methods We Accept!

- Credit / Debit Cards

- PayPal

- Buy Now, Pay Later With LayBuy

(Interest Free) Click Here To Find Out More