DELIVERY & RETURNS
Delivery Options
Our Order Dispatch Working Days Are:
Monday - Friday Until 1pm.
(Excluding ALL Bank Holidays).
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Our Delivery Dispatch Times:
UK NEXT DAY DELIVERY - Same Day Or Next Day Dispatch
UK STANDARD DELIVERY - 1 to 3 Working Days Dispatch
International (TRACKED) - 1-2 Working Days Dispatch
International (UNTRACKED) - 1 to 3 Working Days Dispatch
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UK Standard Delivery (TRACKED)
Arrives 3-7 Working Days After Dispatch.
£3.99 For Orders £40 or Less
FREE For All Orders Over £40
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UK Next Day Express Delivery (TRACKED)
£10.99 For ALL Orders
Arrives Next Working Day (When Ordered Before Cut Off Period)
(Cannot be used with PayPal Cheque payment's as they take 5-7 working days to clear)
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When using UK Next Day Delivery please note: Orders placed BEFORE 1PM Monday - Friday (EXCLUDING ALL BANK HOLIDAYS) will arrive the next working day.
Orders placed on AFTER 1PM Monday -Friday will arrive the next available working day. Orders Placed AFTER 1PM on Friday -Sunday will arrive on Tuesday (IF A WORKING DAY).
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Ireland Standard Delivery (TRACKED)
4-10 Working Days After Dispatch
£10.99 For ALL Orders
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Ireland Economy Delivery (UNTRACKED)
7-15 Working Days After Dispatch
£6.99 For ALL Orders
Get Upgraded To Ireland Tracked Delivery At No Extra Cost When You Spend £70
Or More Using This Shipping Method.
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PLEASE NOTE: Ireland Economy Delivery is an untracked delivery service. Lost/ undelivered orders are not the responsibility of Elephant Moon when delivered by this method. If you do not receive your order within 45 Working Days after your estimated delivery date please contact Elephant Moon's customer service team, where they will raise this issue to Royal Mail on your behalf.
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Worldwide Standard Delivery (TRACKED)
7-11 Working Days After Dispatch
£11.99 For ALL Orders
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Worldwide Economy Delivery (UNTRACKED)
10-18 Working Days After Dispatch
£7.99 for ALL Orders
Get Upgraded To Worldwide Tracked Delivery At No Extra Cost When You Spend £70
Or More Using This Shipping Method.
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PLEASE NOTE: Worldwide Economy Delivery is an untracked delivery service. Lost/ undelivered orders are not the responsibility of Elephant Moon when delivered by this method. If in the unlikely event you do not receive your order within 45 Working Days after your estimated delivery date, please contact Elephant Moon's customer service team, where they will raise this issue to Royal Mail on your behalf.
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PLEASE NOTE: When ordering outside the UK your order may incur charges. if any import, duties or taxes charges etc. occur Elephant Moon will not be responsible for any additional fees. These must be paid by the buyer. Any unpaid fees which cause your order to be returned to us will not be refunded and a re-delivery fee will be charged for us to resend your order. If you reject delivery of your order and it is returned to us for this reason, your order will not be refunded and a re-delivery fee will be charged.
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Please see our FAQ's page for more about delivery and returns.
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Orders with a value of £5 or less will be sent with Royal Mail Standard (UNTRACKED) unless Next Day Delivery is chosen at checkout.
Our Next Day UK Delivery Option Uses Royal Mail Special Delivery.
Our Standard UK Delivery Uses Royal Mail 2nd Class Signed For Or Royal Mail 48 Tracked.
Our Worldwide And Ireland TRACKED Delivery Uses Royal Mail TRACKED.
Our Ireland & Worldwide Economy Delivery options use Royal Mail International Standard Delivery.
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For any queries related to your order please feel free to get in touch by emailing us: hello@elephantmoonuk.com.
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PLEASE NOTE: We will do our best to get your order processed as quickly as possible however due to Royal Mails strike action times may vary due to courier delays.
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Our working days are classed as Monday to Friday.
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Refunds And Exchanges Policy
Like all stores that sell pierced jewellery, Elephant Moon has a no refund or exchange policy on all earrings, ear cuffs and body jewellery due to hygiene reasons and the nature of our products. However in the unlikely event your item arrives damaged or you receive a faulty item from us please email us at: hello@elephantmoonuk.com and we will be happy to resolve this for you! This MUST be done within 7 days of receiving your order.
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All sales on Elephant Moon gift cards are final.
If you receive the wrong colour or style due to our error, please contact us within 7 days of receipt. You will have 5 days from the date we accept your return request to send the item(s) back. After dropping your return off at the post office, proof of postage, and your order number must be sent to us via email before your return can be accepted. All incorrect items sent back must be unused, undamaged with original tags intact. If returned items are not received in the correct condition or time frame your return request will be refused.
For this type of return we only offer EXCHANGES for the original item(s) ordered.
Any refund or return requests made outside of our returns policy time frame will be refused. Please make sure you contact us within 7 days of receiving your order so we can help!
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PLEASE NOTE: Faulty items are items with a MANUFACTURING FAULT. Items that have been snapped/broken/discoloured etc. are NOT classed as faulty unless they are discoloured or damaged on arrival. For example a ‘snapped earring‘ would not be classed as faulty unless received in this condition. If your item does arrive damaged you MUST let us know within 7 days of receipt or your return request will be refused.
Any requests for replacements or refunds for faulty items will be refused if they do not have a MANUFACTURING FAULT.
Please look after your jewellery by following our jewellery care instructions which are available on our FAQ’s page.
Where a faulty item return request is made, we will only replace or refund items with MANUFACTURING FAULTS.
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Original postage costs are non-refundable. Returns postage costs are the responsibility of the customer. All items returned to us must be sent back using a TRACKED shipping method or your return will NOT be accepted. If an item is returned and refunded which then causes your order to no longer qualify for free shipping or upgraded shipping where it was originally granted, the cheapest shipping fee for your country will be deducted from your refund.
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PLEASE NOTE: We DO NOT offer refunds or exchanges on orders which have been rejected by the customer when delivery is attempted or orders that are sent to the wrong address due to the wrong address being supplied by the customer. We also DO NOT offer refunds or exchanges in cases where the customer chooses not to pay the custom/ duties fees to customs.
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There are no refunds or exchanges on SALE items or items brought with discounts over 25%.
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Returns take up to 15 working days to be processed from the date they are received.