FREQUENTLY ASKED QUESTIONS

UK Express Delivery Is £10.99 For ALL Orders.

Dispatched As Priority Within Working Day And Arrives In 1-2 Working Days (When Ordered Before Cut Off Period)

(Cannot be used with PayPal Cheque payment's as they take 5-7 working days to clear)

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When using UK Express Delivery please note: Orders placed BEFORE 1PM Monday - Thursday and BEFORE 11AM on Fridays (EXCLUDING ALL BANK HOLIDAYS) will arrive in 1-2 working days.

Orders placed on AFTER 1PM Monday -Thursday and AFTER 11AM on Fridays will arrive the next available working day. Orders Placed AFTER 11AM on Friday -Sunday will arrive on Tuesday (IF A WORKING DAY).

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PLEASE NOTE: This service uses Royal Mail Special Delivery and is unavailable for International customers as we are based in the UK.

Please check out our Delivery & Returns Page for any extra Delivery Updates!

Please See Our Delivery & Returns Page.

We currently offer shipping to the UK, USA, Canada, Australia And New Zealand. Check out our Delivery and Returns page for more information on our delivery options and what countries we delivery to!

We have no information to update you on your orders journey if you did not upgrade your delivery method to tracked, when placing your order. Please be patient with untracked international orders as they do usually turn up. Please do not contact us about untracked international orders until after they are 25 working days late.

If you would like to follow your order on its journey please upgrade your delivery option when placing your order and choose international tracked shipping.

If your order is lost in the mail due to you supplying an incorrect address or you weren’t able to collect it in time etc. we cannot offer any refund or exchanges. However if your order is lucky enough to be returned to us by the postal service because of this we will be happy to arrange redelivery of your lost order!

Please Note. There is a small delivery charge for orders that are lost that need to be redelivered as your order will need to be repackaged and postage will need to purchased again in order for it to be resent.

If your order has been marked as delivered but you think your order has been delivered to an incorrect address, please contact Royal Mails customer service. They will be able to help you with the next steps.

Any delays in Royal Mails network would affect your orders arrival time if your order is late. Not to worry though, these orders do usually turn up, so no need to contact us just yet. However if in the unusual circumstance your order does not arrive 25 working days AFTER your orders estimated delivery date (for international orders) or 10 working days AFTER your orders estimated delivery date (for UK orders), please get in touch with us so we can get this resolved for you. Due to Royal Mails claim rules, we can only claim for loss after this time. Thank you for your patience and understanding.

If your order includes a (Pre-Ordered) item your whole order will be dispatched together once the pre-ordered item comes back in stock. If you are ordering multiple items and want your other items sooner please place separate orders.